Any industry professional will tell you that technology is far from being the only challenge for associations and institutions seeking to establish or maintain a Centralized Application Service.

Processing applications also requires a significant investment in customer relations representatives, data entry professionals, and verification experts, as well as the management expertise to find, train and motivate this pool of employees. Add to this the cyclical nature of the admissions process and the need to dynamically adjust staff levels to deal with peaks and lows, and you have a potent human resources and workflow challenge.

For many years, Liaison has successfully offered a comprehensive service to several CAS applications. We have successfully mirrored the functions of the associations' CAS services in an efficient and professional environment:

• Application tracking
• Document retention
• Data entry
• Verification services
• Applicant data warehousing
• Customer service
• Staff training
• Employee retention

Our staff is comprised of veteran admissions professionals and highly-trained verification experts. Because services such as verification require the highest degree of accuracy, Liaison has a strict employee screening process that enables us to select from a pool of highly-qualified candidates. Once selected, each new recruit receives extensive training and then is paired with a more experienced mentor who provides personalized instruction during the employee's crucial familiarization period.

Continual performance reviews, along with strict quality control mechanisms, ensure that Liaison's application process meets the rigorous standards that academic institutions and associations set for themselves.