Liaison International is the international leader in Centralized Application Services for health profession associations and associations of schools of higher education, as well as an emerging leader in web-based accreditation management services for specialty accreditation agencies in higher education. Our company combines the energy and excitement of a startup with the stability of a 20-year-old company.

Join us to participate in our continuous growth and develop the next generation of centralized application and accreditation services.

Technical Support Developer

Position Overview:

If you are an energetic web developer who would like to:

• Help support web applications that are used by hundreds of thousands of high school, undergraduate, and graduate students annually
• Enhance software tools that are used by the top universities in the nation
• Work in a casual environment alongside other technologists who are passionate about their craft

…then please read on!

Liaison International, a stable, fast-growing, and profitable (for 20 years) company that specializes in providing state-of-the-art information technology products and services to educational associations, accrediting agencies, institutions of higher education, and health professions, is seeking a candidate with skills and experience in web application development to join our technical support team and take on high profile projects immediately.

The Liaison Technical Support team is responsible for fielding Level 2 (i.e. non-customer-service, technical in nature) support issues from our primary web-based products, and coordinating the development of software fixes. The Support Developer role will be responsible for working with the technical support analysts to understand each ticket, identify the code in the application's software that is causing the problem, develop a fix, and coordinate deployment to our production environment. This Support Developer will also have opportunities to engineer tools and other software applications to streamline the operations of our technical support staff and speed our turnaround time for customer issues.

Key to success in this role is the ability to learn, understand, and document the basic code/database structures for a variety of software applications quickly, and develop a level of comfort in getting into unfamiliar code to diagnose problems. A successful candidate will have the opportunity every day to make immediate impact on customer satisfaction by turning around a fix and “saving the day”, and every day in the role will bring a new and different challenge.

What you'll be doing:

The candidate will be assisting the Technical Support team with:

• Troubleshooting, fixing, and unit-testing web application code (database-level, middle-tier, and front-end)
• Writing ad-hoc SQL Queries to identify & fix data problems
• Writing scripts to automate regular tasks
• Structuring and sending automated email blasts to our clients
• Developing tools to streamline the service our support team provides, ensuring we meet client SLAs
• Developing and running ad-hoc reports for our clients

What you need for this position:

• Web Application Development experience (one or two common web application languages - Perl a strong plus)
• Familiar with most of the following technologies: Apache / Linux (LAMP), CGI, HTML Templating (MVC frameworks), JavaScript, XML
• SQL Experience with TSQL/ANSI SQL, writing queries and stored procedures
• Understanding of source control systems (Subversion / Git a plus)
• Experience working in a dynamic, fast-paced application development environment
• Ability to multitask, self-prioritize and ensure all tasks are completed on time
• Ability to work well independently and within a team
• Excellent written and verbal communication skills

What we can offer you:

• Unique office location in the historic Arsenal on the Charles complex, including free on-site covered parking, free access to the Arsenal commuter shuttle to Harvard Square, and many additional amenities detailed here: http://www.taotc.com/amenities.php
• Work hard and play hard in a casual work environment (including game room with pool & ping-pong table)
• Opportunity to collaborate with other passionate open-source technologists in an extremely fast-growing and profitable industry
• Excellent benefits, including:
• Medical (including fitness reimbursement), dental, and vision plans
• Life & long-term disability insurance
• Generous maternity and paternity leave
• Subsidies for continuing education / tuition reimbursement
• Company 401(k) matching plan
• Unlimited free admission to the Boston area's DeCordova Museum galleries, Art in the Park, and The Café @ DeCordova

Interested candidates should email cover letter and resume to HR@liaison-intl.com

Liaison International is an affirmative action equal opportunity employer!

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