Liaison International, Inc. is the international leader in Centralized Application Services for health profession associations and associations of schools of higher education, as well as an emerging leader in web-based accreditation management services for specialty accreditation agencies in higher education. Our company combines the energy and excitement of a startup with the stability of a 15 year old company.

Join us to participate in our continuous growth and develop the next generation of centralized application and accreditation services.

Software Support Specialist

Position Description
Liaison International, a stable and fast growing company that specializes in providing state-of-the-art information technology products and services to educational associations, accrediting agencies, institutions of higher education and health professions, is seeking candidates with skills and experience in software support for Web-based applications to join our talented team. They would be working on multiple projects in a variety of roles, which include directly interacting with clients, gathering their requirements, technical support and coordinating tasks with the development team. This is not an entry-level position. Ideal candidates should demonstrate a high level of experience in working with team-based projects and the ability to multi-task.

Minimum Qualifications:

• Bachelor's degree in Computer Science or an IT-related discipline or equivalent
• 3+ years of solid software support, preferably for Web-based applications.
• Understanding of programming practices.
• Conceptual understanding of the Software Development Life Cycle (SDLC).
• Excellent analytical, troubleshooting, planning, and organizational skills.
• Excellent verbal and written communication skills.
• Excellent teamwork/interpersonal skills are essential.
• Experience in communicating the specifics of technical issues to development staff and end-users.
• Knowledge of SQL and prior experience with various programming languages a plus.

• Organize and prioritize simultaneous demands.
• Conceptualize and think creatively.
• Use patience, persuasiveness and analytical skills while working toward a resolution with clients and technical staff especially under stressful conditions.
• Be able to work in a high profile and fast-paced environment.

• Liaison International offers a wide range of benefits, including medical, dental, vision plan and IRA with a company match.
• Salary commensurate with skills and experience.

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